Privacy Policy

Last updated July 22, 2026

TSB Online is an internal training and performance platform operated by Virtual Automotive Systems LLC ("Virtual Automotive") for the dealerships it works with, including Toyota of San Bernardino. This policy explains what information the platform collects about the employees who use it, how that information is used, and the choices those employees have.

Who this policy covers

TSB Online is used by employees of participating dealerships. It is not a consumer product, and accounts are not available to the general public. If you are an employee of a participating dealership, this policy applies to you.

Information we collect

Employment and contact information supplied by your employer, including your name, work email address, mobile number, job position, supervisor, and start date.
Profile information you choose to add, such as a nickname, hometown, languages spoken, and a personal badge.
Training and performance records, including course completions, certifications, training attendance, call and appraisal grading, and sales performance metrics supplied by your employer's systems.
Acknowledgment records, including electronic signatures on dealership policy documents, together with the date, time, IP address, and device used when you signed.
Sign-in information, including one-time codes sent to your mobile number and session tokens issued to your browser.

How we use it

To authenticate you and keep your account secure.
To display your profile, performance, and standing to you and to your management team.
To deliver training content and record completion.
To record and evidence acknowledgments of dealership policies.
To send you notifications about the above, by email and by text message.

SMS and text messaging

If your mobile number is on file with your employer, we may send you text messages relating to your use of the platform, including one-time login codes, personal links to your account, and links to training and policy documents your employer requires you to review.

Mobile numbers are provided by your employer from its internal employee roster, or by you directly, and are used only to deliver the messages described above. Numbers are never purchased, rented, or obtained from third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as our messaging provider, is permitted solely to deliver these messages. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may stop receiving messages at any time by replying STOP to any message. Opting in or out of text messages is entirely voluntary and separate from your employment; declining or opting out will not affect your job status, pay, or your ability to complete required training through other channels such as email or the portal website. For help, reply HELP or contact us using the details below. Message frequency varies, and message and data rates may apply.

Full messaging terms are set out in our Terms and Conditions.

How information is shared

Your information is visible to your employer, including dealership management and the coaching team who administer the platform. Some information, such as your name, profile details, and leaderboard standing, is visible to colleagues at your dealership.

We use third-party service providers to operate the platform, including hosting, database, email delivery, and text message delivery providers. They process information only to provide those services to us.

We do not sell your personal information, and we do not share it for advertising purposes.

Retention

Training, performance, and acknowledgment records are retained by your employer as employment records for as long as the employer requires. Signed policy acknowledgments are retained as a record of the acknowledgment and are not deleted on request, as they evidence an agreement you entered into.

Security

Access to the platform requires verification of your identity by a one-time code sent to your mobile number, or by a personal link sent to your work email address. Sessions expire automatically. Administrative access is restricted to authorized dealership staff.

Your choices

You can stop text messages at any time by replying STOP.
You can update or correct your profile information from within the platform.
You can ask your employer or contact us to review the employment information held about you.

Contact

Questions about this policy or about the information held about you can be directed to Virtual Automotive at ray@virtualautomotiv.com or (909) 381-4444, or to your dealership management.